Support
Support
Thank you for using Binawave. Before contacting support, please check the items below.
1. Premium is not reflected
- Open Settings in the app and run Check Purchase Status
- If you already purchased Premium, try Restore Purchases
- Make sure the Apple ID signed in to the App Store is the same one used for purchase
2. Sessions are not saved to Health
- Make sure Health integration is enabled in Binawave settings
- Check that Binawave has write permission in iOS Health permissions
- Sessions shorter than 10 seconds are not saved
3. No sound or playback does not resume
- Make sure headphones or earphones are connected
- Quit other audio apps and try playback again
- Check your device Bluetooth and volume settings
Safety notes
- This app is not intended for medical use
- Individual experiences may vary
- Do not use while driving or during dangerous activities
- Stop using the app immediately if you feel unwell
Contact
Support email: support@binawave.app
Support URL: https://binawave.app/en/support/
