Support

Support

Thank you for using Binawave. Before contacting support, please check the items below.

Last updated: 2026-09-07

1. Premium is not reflected

  • Open Settings in the app and run Check Purchase Status
  • If you already purchased Premium, try Restore Purchases
  • Make sure the Apple ID signed in to the App Store is the same one used for purchase

2. Sessions are not saved to Health

  • Make sure Health integration is enabled in Binawave settings
  • Check that Binawave has write permission in iOS Health permissions
  • Sessions shorter than 10 seconds are not saved

3. No sound or playback does not resume

  • Make sure headphones or earphones are connected
  • Quit other audio apps and try playback again
  • Check your device Bluetooth and volume settings

Safety notes

  • This app is not intended for medical use
  • Individual experiences may vary
  • Do not use while driving or during dangerous activities
  • Stop using the app immediately if you feel unwell

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